Summary

Depending on your organisational needs, you may use several different questionnaires according to the type of employee or reason for termination. For example, factory staff may use a different exit interview to clerical staff. On the other hand, one questionnaire may be sufficient to use as your standard exit interview.

It is common Human Resources practice to gather statistical information about the reasons for employee termination. This data helps to address issues that may be corrected within an organisation, thus reducing employee churn and the associated expenditure in additional recruitment.

Setting up Exit Questionnaires

The template for an Exit Interview is set up in the Exit Questionnaire Details folder of the PayGlobal Human Resources component. The answers given by an employee to the questions in the Exit Interview are recorded as part of the standard employee record.

An Exit Interview is given in the form of a questionnaire. This Exit Questionnaire can be broken down into Questionnaire Groups, each of which is made up of a number of questions. Questions are added to a central database of questions. The same question can be simultaneously attached to different Questionnaire Groups, usually (but not necessarily) on different questionnaires.

Each Exit Questionnaire is linked to an Exit Reason. This enables analysis of questionnaires for the same Exit Reason.

Creating Exit Questionnaires

This list of steps explains how to create an Exit Questionnaire

1. Go to the Exit Questionnaires entity, and then press Insert to add a new record.
2. Complete the Code and Description fields click the Save button.
3. Click the Edit button.
4. In the Questionnaire Groups tab page, add a record to reach the Add Exit Questionnaire Groups form.
   1. Complete the Code field.
   2. In the Details tab, enter a Group and a Sort Order.

      Note: See Sort Order section below.

   3. Click the Save button.
   4. Click the Questions tab page.
   5. Click the Edit button.
5. In the Questions tab page, add a record to reach the Add Exit Questionnaire Group Questions form.
   1. Complete the Code field.
   2. Click the Question code field pick list button to reach the Select Exit Questions form.
   3. (If there are no Exist Questions on this form, you can press Insert to add a new question.)
   4. Select an Exit Question.
   5. Enter a Sort Order.
6. Click the Save + Close button. This returns you to the Exit Questionnaire Groups form.
7. Click the Save + Close button. This returns you to the Exit Questionnaires form.
8. Click the Save + Close button.

• If multiple Exit Questions need to be added to an Exit Questionnaire Group at step 6 click the Save button, then click the Add button and repeat step 5 until all required questions have been added.
• If multiple Exit Questionnaire Groups need to be added to the Exit Questionnaire at step 7 click the Add button and repeat the necessary steps until all required questionnaire groups have been added.

Sort Order

The Sort Order field does not use numeric sequencing. For example, if you use 1,2,3 as the sort order for three questions, question 1 does not automatically appear first in the questionnaire.

You must use the following sort order for questions:

• 1, 10, 11, 12, 13, 14.....
• 2, 20, 21, 22, 23, 24.....
• 3, 30, 31, 32, 33, 34

See also

Recording an Employee's Interview Answers